Posted On: December 3, 2013
Media Organization: Muck Rack
Growing startup helping journalists and communications professionals
Muck Rack's parent company, Sawhorse Media is looking for a tenacious and entrepreneurial individual to help grow the customer retention and support side of Muck Rack (http://muckrack.com) - the largest community of journalists and media professionals on social media. You’ll be working alongside the CEO, SVP & Account Strategists to maintain accounts, provide support and increase inside sales. This is a full time job based in our NYC headquarters.
-Manage the needs of our journalists and customers and making sure they’re successful
-Identify processes to improve to make our customers happy and implement improvements.
-Solve customer inquiries using a CRM tool via email, Twitter and phone
-Tracking journalism, PR and social media news on a daily basis
-Maintain and improve accounts receivable and invoicing processes
-Organize, implement and manage group trials
-Track feedback from customers and users
-Provide client support for technical issues via email, phone, and Web conferencing tools.
-Act as a liaison between clients and the product development team
-Manage inbound leads, demoing the tools and shareable materials
-Set up calls and meetings with decision makers
-Identify potential press opportunities for Muck Rack
-Tracking feedback from customers and users
-Assist in planning Muck Rack meetups and classes on an ongoing basis
-Contribute to and monitor Sawhorse’s editorial channels
-Researching the PR industry, identifying events and marketing opportunities that will generate leads
-Ability to take very detailed notes
-Strong organizational, analytical, written and verbal communication skills
-Creative problem-solving abilities
-Experience using Google Apps (Gmail, Calendar, Docs), Dropbox, Twitter, Facebook and LinkedIn
-Interest in writing short-form across social channels, emails and more.
-Basic HTML/CSS and an interest in learning from and working with programmers
-Basic familiarity with SQL
-Hungry to learn PR, sales, customer service and account management to help make an impact at a growing tech startup
-Interested in the public relations industry and journalism
-Ability to wear multiple hats, jump into projects where needed and ready to do whatever it takes to achieve goals
Additional useful skills:
-Intercom (or experience with other CRM tools)
-Wufoo & form management
-Experience with Eventbrite
-Prior experience in fast-paced environment
Experience: 1-3 years of experience working in social media, PR, journalism, account management, customer service or sales.