Posted On: September 8, 2014

Media-Related Job

Media Organization: Kayako

Company Description

We've brought the helpdesk a long way. We started out with an ambitious goal: a better online customer support experience. Today, tens of thousands of businesses connect to millions of customers using Kayako.

You can trace us back to 2001. We bootstrapped from there to where we are today, but that was just one phase of an exciting journey. We are about to embark on an exciting new period for the company and product, and completely revolutionize the way businesses build support and build relationships with their customers.

Job Description

At Kayako, we're an energetic young company based in London looking for freelance journalists to discover and tell great stories about customer service.

We've got a lot to say about customer service and how we think it should be done. You'll pitch to and work closely with our content marketing team to develop that into awesome, engaging content and thought leadership. This includes blogs, e-books, video scripts, infographics -- anything that helps us educate and entertain our customers. Depending on the piece, your responsibilities might include interviewing our customers or industry experts, analyzing data and even curating content.

If you've got top-notch research skills, an eye for data storytelling and a great narrative sense, this is your chance to shine! This role is especially suited for writers with a penchant for feature writing, critiques and long-form blogs. The right candidates will be able to develop this into a long-term freelance role.

This is also a great opportunity for those interested in the tech/startup scene.

To Apply

Send your CV along with a portfolio of your best storytelling work. Instead of an intro, tell us about a surprising customer experience you've had.