Director, Corporate Affairs

Posted On: July 6, 2017

Media-Related Job

Media Organization: MTA Metro-North Railroad

Company Description

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 82 million customers annually, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is the busiest commuter railroad in the nation. MTA Metro-North Railroad strives to provide a safe commute, great service to its customers and rewarding opportunities to its employees.

Job Description

Handle day to day activities of the Corporate Communication, Special Events and Art Department functions within the Corporate & Public Affairs Department to provide information to customers and employees through the creation/distribution of digital medium & printed materials. Manage/create news stories and special webpages, planned service change and emergency communication postings/content to the Metro-North web site and social media, including preparation of associated tweets & emails.

Write, edit, and oversee production/distribution of monthly customer publications Mileposts, Mileposts Westand bilingual Outposts. Introduce development, design, and distribution of digital editions of all customer publications.
Manage, develop, and write news stories, planned service change, marketing content for all corporate social media (Facebook-- Twitter—Metro-North Tweet) including the creation of weekly & monthly safety messages.
Manage and write customer info/news/planned service change content/pages for corporate website (
Prepare, oversee, and manage all slide/video content for employee information monitor system.
Oversee and write material for daily, weekly, monthly digital/print employee publications and corporate intranet including MTA Today, On Track and Weekly News.
Write/create emergency customer email communications and web/social media pages/alerts.
Conceive and develop employee and customer safety campaigns and campaigns to promote new initiatives and services.
Prepare internal digital Employee Annual Report/Special Reports.
Initiate and oversee internal employee email information system, including content and special messaging.
Prepare special internal presentations/campaigns/speeches President’s Messages when required.
Oversee Editorial and Graphic Design staff.
Oversee Special Events staff responsible for preparing and producing employee and customer events and monitoring movie production and commercial shoots on railroad property.

Excellent verbal and written communications skills.
Demonstrated ability to operate effectively in high pressure situations; must be flexible and adapt to change.
Excellent ability to direct a multi-level professional staff with a minimum of supervision and guidance.
Excellent ability to exercise a high level of independent judgment and decision making.
Demonstrated ability to handle project management including bringing projects to timely and successful conclusions.
Advanced platform skills.
Excellent attention to detail with ability to meet deadlines.
Advanced project management skills.
Excellent organizational and technical skills.
Demonstrated news judgment, content, copy editing and writing skills.
Demonstrated leadership skills with the ability to foster teamwork and motivation.
Demonstrated ability to strategically plan and implement communication content.
Ability to interact with senior members of the organization and internal and external customers.
Ability to multi-task with conflicting priorities.
Knowledge of Microsoft Office Suite and/or comparable PC application.
Must be available 24/7 to provide communications in response to incidents and operational emergencies as needed.

Familiarity with transportation and/or railroad operations, policies, and procedures.

Bachelor’s Degree in Communication, Journalism, Business Administration and/or related field.
Minimum of ten (10) years of experience in a progressively more complex corporate communications and/or public relations environment.
Minimum of eight (8) years of experience managing processes and/or a staff.

To Apply

To be selected for a position, an applicant must: (1) meet the minimum requirements in the job posting, (2) pass a written examination (if applicable), (3) satisfy a background investigation (which includes credit, if applicable), and (4) pass an oral interview, during which the interviewers will further evaluate the applicant's qualifications for the position. Because the selection process is competitive, not all qualified applicants are granted an interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing.

For applicants who are current employees, you must be in active service and have worked in your present position for at least one (1) year to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, plus on-the-job training, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.) in order to be eligible to transfer. If you are transferred, you may be required to forfeit your seniority in your present occupation. In addition, Metro-North employees are subjected to an internal investigation, which includes an evaluation of their safety and discipline records and their performance assessments.

As an employee of Metro-North Railroad you may be required to complete a New York State financial disclosure statement, if you earn more than $91,821.00 or if you hold a position designated as a policy maker.

We offer a competitive salary and a comprehensive benefits package. If interested, please apply online at:

MTA Metro-North Railroad is an Equal Opportunity Employer