Communications Analyst

Posted On: August 27, 2018

Media-Related Job

Media Organization: Citizen

Company Description

Citizen’s mission is to protect the world. We began by opening the NYC and San Francisco 911 system to local Citizen app users, creating access to real-time crime and safety information. By increasing situational awareness and transparency, we hope communities will become safer than ever before.

Since our launch, 4% of New Yorkers use our app every month, and that growth is accelerating. We launched San Francisco last fall, and over 1% has already joined the Citizen safety network. We send over 4 million nearby crime notifications each month, alerting our users to emergencies and dangerous situations near them. Citizen broke both recent NYC terror incidents to people nearby, keeping thousands in the vicinity safer and informed in real-time. Citizen has been featured on local NYC news over 100 times in the past 3 months.

We’re looking for passionate, mission-driven individuals to help take the Citizen app to the next level as we scale up new cities and expand globally.

Citizen is backed by Sequoia Capital and Founder’s Fund.

Job Description


Our mission is to protect the world. We are building a global safety network of people protecting each other. Read more about Citizen at


The Citizen movement is powered by technology that generates instant alerts about crime and other emergencies - as they occur. Each incident on the platform creates a temporary local network of people who use the Citizen product to protect each other, broadcasting live video and communicating with others nearby.


Our technology is operated by a team of talented analysts who collect, process, and translate crime and emergency signals for the Citizen platform. The Citizen Central Operations Center protects New York, the SF Bay Area, and will soon launch in several other cities, providing real-time safety alerts to our users.

We're inviting qualified applicants to apply for Communications Analyst roles on our Central Operations team.

Those who qualify for and successfully complete our training program will join the team as full-time analysts. Please note that we run a 24/7 operation and new team members must have schedule flexibility to take on overnight and weekend shifts.


We need people who are resilient, resourceful, and mission-driven. We're a startup; things move fast. We need you to be adaptable, to think on your feet, and to be focused on the team's success, while constantly striving to improve your own abilities.

Are you our ideal candidate?

You likely have an interest or background in criminal justice, public safety, journalism, writing, or another creative field. Regardless of your background, you must be:

- English speaker
- an excellent writer with flawless grammar
- conscientious, demonstrating a high attention to detail

Many people on our team enjoy creative and analytical work, and thrive in roles that require both. You also might:

- have an interest in maps and geography
- like police scanners
- be an active user of the Citizen app

Citizen Bootcamp

Our training and evaluation program is conducted in New York City twice per week for 4 weeks. The paid learning experience is interactive, and covers all of the technical skills needed to operate our technology.


To Apply

Please complete the following and send to

1) Complete a 1-minute typing test at You'll need to be able to type 65 WPM to be considered. Sign in, and find your certificate. Save it as a PDF.

2) In 100 words or less, tell us who you are and why you're a good candidate for the role.

3) In 300 words or less, answer the following question: "What do you think the world would be like if 1 billion people had Citizen?"

4) Share a link to your LinkedIn profile.