Communications Officer ‐ Web

Posted On: June 30, 2016

Media-Related Job

Media Organization: Local Initiatives Support Corporation

Company Description

LISC is America’s largest nonprofit organization dedicated to revitalizing communities. LISC equips these
struggling areas with the capital, strategy and know‐how to become places where people can thrive.
Working with local leaders, LISC invests (about $1 billion a year) in housing, health, education, public
safety and employment. Sharing expertise accrued over 30‐plus years, LISC staff bring together key local
players to take on pressing challenges and incubate new solutions using an extensive toolkit including
loans, grants, equity investments and on‐the‐ground experience. Headquartered in New York, LISC has
30 local offices and a rural program that reaches 42 states, which altogether serve some of America’s
neediest neighborhoods.

Job Description

We are looking for an enthusiastic digital communications expert who will implement LISC’s electronic communications efforts including but not limited to website, e‐marketing, and the digital
communications infrastructure at LISC. We are looking for a creative candidate who has a keen understand of, and can make sense of the ever‐changing digital landscape, and introduce new ideas for LISC communications.

Web properties
- Main responsibility is to maintain and find ways to constantly improve LISC's overall web presence (national website, program microsites, local office websites), and to support national
and local program staff in their digital communications efforts
- Work closely with in‐house Designer and Editorial Director to post original content, external news items, publications, and notable events to the national LISC website
- Coordinate with national Field Coordinator to provide technical support and be a source of digital communications best practices/strategies for local staff members (for ~25 local office
- Train all levels of end users on LISC’s web‐based content management system and administer multiple user groups and permissions within the main LISC CMS
- Provide analysis of web traffic and user behavior using Google Analytics and suggest improvements based on data

- Interface with hosting company support team as needed to address server‐level requirements and changes
- Work with IT department to maintain security of web server, and assist with domain name transfers and redirects
- Experience with Linux/Ubuntu cloud server setup, a plus.
- Directly modify files of website content that reside outside of the content management system, via SFTP or SSH protocol

- Draft, test, and deploy National LISC email campaigns (e.g., quarterly newsletter, announcements) using Campaign Monitor
- Maintain multiple national LISC subscriber lists
- Train and provide technical support for national and local LISC program staff using Campaign Monitor as sub‐clients under national LISC account
- Work with Field Coordinator to advise on email marketing best practices regarding content, subject lines, improving open rates, subscriber list management
- Work with in‐house designer to develop/build new email templates as needed

- Experience working with a medium to large website's Content Management System (django‐cms
- Experience working effectively in a team environment (with designers, editors, software developers) to complete web projects on time
- Website project management experience is a plus
- Ability to communicate effectively with staff members who have varying levels of technical knowledge
- Knowledge and interest about current trends in website design, content and functionality
- Fanatical attention to detail, some cross‐browser QA experience
- Good writing and documentation skills
- Experience with mobile apps is a plus
- Excellent organization and time management skills
- Interest in the field of community development is a plus

To Apply

Resumes and cover letters may be sent to:
Michael Tang
Vice President/Communications
501 Seventh Avenue, 7th Floor
New York, NY 10018
Fax: (212) 687‐2698
No Calls Please.